Job Description

Job Title: Video Banker (Customer Service Representative)

Location: Cincinnati, OH (onsite – hybrid after 6-9 months)

Type: Full time – M-F (8am-4pm), 1 rotating Saturday every 3rd week

Contract: 6-month contract to hire

Pay rate: $17/hr ($18/hr after 6 months)

Overview:

Our banking client is looking to hire a Virtual Banker within their Client First Center. This exciting and innovative opportunity involves engaging with customers through various support channels, including incoming ITM sessions and transactions. Video Bankers utilize interactive teller technology to provide customer transaction services, driving retention, adoption, and engagement through non-traditional channels. This is an emerging way for customers to do their banking and speak with a representative in real time – it could be a great way to make an impact and launch your career in a new, growing space!

Responsibilities:

• Monitor technical issues and ensure efficient system utilization.
• Answer customer inquiries regarding bank products and services via ITM sessions.
• Stay updated on products, services, policies, and procedures.
• Resolve customer inquiries or issues related to any loan product offered by First Financial Bank.
• Conduct customer account transactions and maintenance accurately.
• Strive for first-contact resolution of customer inquiries and transactions.
• Escalate requests requiring additional expertise as directed by department leadership.
• Resolve customer issues through account research and utilization of support materials.

Minimum Qualifications:

• High school diploma or GED.
• Strong communication skills in a face-to-face environment and comfort being on camera.
• Demonstrated ability in providing excellent customer service.
• Strong interpersonal, verbal, and written communication skills.

Preferred Qualifications:

• 1+ years of experience in a customer service environment.
• Working knowledge of database software such as Jack Henry Silverlake or Teller Now/Network Manager.

Remote Work Requirements:

• Meet minimum performance standards and complete work assignments.
• Maintain availability during designated business hours.
• Live within 60 miles from Pictoria location.
• Maintain a separate work environment within the home, free of distractions.
• Ensure high-speed internet service and ability to connect via wired ethernet cable.
• Availability for on-site training, technology outages, and supervisor-requested meetings.
• Adherence to the Bank’s data privacy, security, and confidentiality policies.

ABOUT EIGHT ELEVEN DBA CALCULATED HIRE:

At Eight Eleven, our business is people. Relationships are at the center of what we do. A successful partnership is only as strong as the relationship built. We’re your trusted partner for IT hiring, recruiting and staffing needs.

For over 16 years, Eight Eleven has established and maintained relationships that are designed to meet your IT staffing needs. Whether it’s contract, contract-to-hire, or permanent placement work, we customize our search based upon your company's unique initiatives, culture and technologies. With our national team of recruiters placed at 21 major hubs around the nation, Eight Eleven finds the people best-suited for your business. When you work with us, we work with you. That’s the Eight Eleven promise.

Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

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