Job Description

COMPANY OVERVIEW:

The perfect middle ground between impersonal hotels and unpredictable Airbnbs.

Let's face it: hotels aren't designed for longer stays. Limited space, no kitchen, expensive parking, and that claustrophobic feeling a few days in. But the alternative? Amateur Airbnb hosts with inconsistent quality and questionable reliability.

At Lodgeur, we've created something better: professionally managed apartments that combine hotel-quality consistency with all the comforts of home.

Launched in 2019, we noticed something strange about the American housing market – unlike in many global cities, nearly every rental here comes unfurnished with rigid 12-month leases. Meanwhile, leasing offices kept hearing the same question: "Can I rent this beautiful model unit instead?"

We thought: Why not?

We've hosted over 10,000 guests since then – from traveling consultants and medical professionals to patients at the Texas Medical Center – all seeking a better alternative for those in-between stays that are too long for hotels but don't justify signing a year-long lease.

What makes Lodgeur different?

• True convenience: Search, get an instant quote, and book online 24/7 – no endless emails, phone calls, or paperwork. Of course, if you prefer speaking to a human, our local team is just a call away.
• Unmatched flexibility: While competitors lock you into rigid terms, we offer the most flexible booking options in the market. Your life doesn't fit into neat timeframes – your housing shouldn't have to either.
• Professional management: Unlike amateur hosts, we provide hotel-quality consistency with complimentary housekeeping for stays over 30 nights, instant support, and no unexpected surprises.
• Thoughtfully designed spaces: Each apartment features a fully-equipped kitchen, dedicated workspace, comfortable living area, and stylish touches that make it Instagram-worthy from day one.

We're particularly proud of our 4.8/5 rating across 2,000+ reviews – proof that our approach to flexible, professional accommodations fills a real need in the market.

Whether you're with us for a medical treatment, work assignment, or just exploring a new city without commitment, Lodgeur gives you a stylish, hassle-free place to call home – for exactly as long as you need it.

POSITION SUMMARY:

You will be a key player in providing our guests with an excellent experience by being their point of contact from start to finish. You’ll also carry out a number of administrative tasks to help with our sales, marketing, and operations.

You will be reporting directly to our Head of Sales & Service, but also have contact with our founders.

Does this sound like your thing? Great! Well, here’s the thing… We're a very early-stage startup. That means things will be a little chaotic. You’ll be out of your comfort zone. You need to be comfortable with ambiguity and working autonomously. The learning curve will be steep, as you’ll have to figure out how to do all the things (more on that later). ). But there’s the opportunity to learn some cool stuff along the way, and to get promoted fast if you perform and we’re growing. Oh, and you’ll join us on our mission to reinvent apartment living!

RESPONSIBILITIES:

Sales

• Respond to inbound sales inquiries received via phone calls, message, email, online chat, and SMS. Log the prospect’s information in our CRM and follow-up up via their preferred channels to book the right accommodation for their needs. Create quotes for new guests for them to book online, and if necessary create reservations manually.
• Contact local organizations to find out about accommodation needs and promote Lodgeur’s services.
• Mystery shop local competitors for information on pricing, availability, service offering, and booking process.

Guest Experience

• Respond quickly to guest inquiries (received by message, email, online chat, SMS and phone calls) with empathy, enthusiasm, with support from our online knowledge base / help center.
• Support our guest safety and fraud prevention by checking guest screening information and credit card declines.
• Assist guests arriving or departing with access issues
• Escalate questions that you’re unable to answer, and update our online knowledge base / help center with the responses.
• Request guest reviews, respond to guest reviews, log and escalate any problems reported by guests.
• You’ll always be looking for ways to improve how we do things. From creating and documenting processes to coming up with new ways of doing things. Make recommendations on what we should keep doing, stop, and start doing to improve guest experience.

Operations

• Schedule turnover cleaning and deep cleans i our housekeeping system. Coordinate with guests to arrange mid-stay cleans on extended stays. Ensure that our housekeepers have a balanced cleaning schedule.
• Upsell early check-ins and late check-outs subject to availability, ensure payment collection. Communicate with guests when their apartments are ready.
• Perform virtual quality checks on the verification photos uploaded by our housekeeper to see if there are any issues. Check that keys have been returned and coordinate with
  guests/housekeepers to ensure keys are returned.
• Log any maintenance or housekeeping issues reported by guests or housekeepers. File work orders and keep track of them until completion.
• Place orders for a variety of cleaning and guest supplies online or by email, to ensure that our housekeeping teams always have everything they need.

Property Onboarding

• Work with the local team to coordinate vendors such as photographers, to get the new listing guest-ready.
• Create new listings in our property management system, either cloning existing listings or based on information provided to you. Upload photographs and text to our property management system. Sync the new listings with our distribution channels (e.g. Airbnb, VRBO, Booking.com).
• Help set up new listings in a number of other systems, e.g. housekeeping, revenue management.

Marketing

• Create and schedule social media posts and ads according to our templates. Track, measure, and create reports on performance.
• Create and publish blog posts in Wordpress. Track and report on our website’s performance.

Administration

• Provide updates on work completed and pending items to ensure your colleagues can support our guests when you’re not working.
• Check for overdue payments and follow-up with guests.
• Use our revenue management system to regularly review and update our prices.
• Bookkeeping tasks in Track such as bank and credit card deposits, statement reconciliation, owner statement preparation and verification.
• Support the company’s founders with additional tasks as needed.

QUALIFICATIONS:

Tools that we use include Track (a property management system) and Pulse (Track’s CRM and telephone system), Keycafe (a smart lockbox and key management system), Breezeway (housekeeping system), Autohost (guest screening), Rentals United (channel manager), Pricelabs (dynamic pricing), Minut (noise monitoring), Keydata Dashboard, Loom, Airtable, Notion, OpenPhone, Whatsapp, Gmail, Google Drive, Google Docs, Google Sheets, Quickbooks Online, Stripe, SlimCD, Ramp, Wordpress, ChatGPT, Google Analytics, and more.
Booking channels include direct bookings from our website, Airbnb, Vrbo, Booking.com, Expedia, Google Travel, Hopper, Home2Go Reloquest, Joe’s House, and more.

About you:

• You’re fluent in both spoken and written English, with a happy and confident telephone manner.
• You have prior experience dealing with US-based customers, including difficult customers.
• You’re always learning and thinking about how to make things better with practical hacks.
• You’re tech-savvy, comfortable using apps, and communicating via instant messaging.
• You’re kind and you try hard (seriously, no jerks).
• You’ve read this far, aren’t freaked out, and think this is exciting!

COMPENSATION & BENEFITS:

Hourly Rate: $7.00 - $15.00

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